Shipping & Returns

About Us

SHIPPING (UK)

Mainland UK - £5.95 (not Scottish Highlands, Non-Mainland UK & Remotes)
(Up to 20kgs)
Free on net order value of £100 (exc.VAT)

Isle of Wight - £23.95
(Up to 10kgs)
Includes postcodes PO30-PO41

Scottish Highlands - £23.95
(Any order value Up to 10kgs)
Includes the following codes:-
AB30-38, AB44-56, FK17-99, G83, 
IV1-28, IV30-39, IV52-54, IV63, 
KW1-14, PA21-40, 
PH15-26, PH30-41, PH49-50 

Non-Mainland UK - £29.95
(Up to 5kgs)
Offshore UK islands (excluding Isle of Wight)

Northern Ireland - £21.95
(Up to 10kgs)
All BT codes

Republic of Ireland - £19.99
(Up to 30kgs)

Channel Islands - £29.95
(Up to 5kgs)

 

INTERNATIONAL SHIPPING

Please contact us for overseas delivery prices
Additional charges apply on larger consignments - we will contact you 
by email before we process your order if your order exceeds the weight 
limits shown above.

Where deliveries are made and there is no one to sign to receive
the goods, you will be left a card and the goods will be returned to
the carrier's nearest depot. 

We reserve the right to charge for redelivery if you are unable to collect 
the goods from the depot.

 

RETURNS & EXCHANGES

Our products are packaged with meticulous attention to detail and quality checked throughout. If you are not entirely happy with any item from MBS Wholesale, simply return it within 14 days for a prompt exchange or refund. Returning and exchanging goods could not be easier with MBS Wholesale. We fully understand the difficulty with distance buying and that at times you may need to exchange an item and on the very rare occasion return an item. So we’ve made it easy for you...

UK Returns & International Returns

Returns Policy If you receive a damaged or faulty item, please contact us within 24 hours of receipt of goods to obtain a RETURNS NUMBER and advise us whether you will require a refund or replacement. We will also advise you of how the goods should be returned. We will arrange a refund or replacement for the faulty/damaged item(s) on our receipt of the goods. 

If you are unhappy with your order you can return it to us, unused and in it's original packaging within 14 calendar days (from the day after receipt of goods). Personalised goods, special order items and bespoke products cannot be returned. Any goods that require self assembley cannot be returned after they have been assembled. Please contact us a soon as you can to obtain a RETURNS NUMBER. In such a case, delivery must be arranged and paid for by yourself, the customer. 

Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers. We strongly recommend that you use a recorded post or courier service and that the item is insured for it's full replacement value. We cannot process any refunds if we have not received the items back. 

All purchases are governed by English Law and your statutory rights are not affected. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at Distance Selling Regulations


***RETURNED GOODS WILL NOT BE ACCEPTED WITHOUT A RETURNS NUMBER.

For further details call our Customer Service Team on 020-8424-8886 who will be happy to help.